bttk1 Privacy Policy
Protecting your personal information at bttk1 is our highest priority — learn in detail here how we collect and use your data.
Introduction and Scope
bttk1 (hereinafter referred to as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users seriously and are committed to protecting your personal information.
This privacy policy applies to the bttk1.cam website, mobile platform, and all our digital services. When you use our services, register an account, or contact us, we collect certain personal information. This policy describes what types of information we collect, the purposes for which we use it, how we keep it secure, and what rights you have.
Our services are strictly for individuals aged 21 or older. If you are under 21, please do not use our services and do not provide us with any of your information.
What Information We Collect
We collect various types of information to provide you with the best possible service. This information comes from two main sources — what you provide directly and what our system collects automatically.
Personal Identity Information
During account registration you provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- Identity verification documents (national ID card or passport)
Financial Information
To process transactions we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
- Betting and gaming history
Device and Technical Information
Our system collects automatically:
- IP address and location data
- Device type, operating system, and browser
- Session data and login times
- Cookie and tracking data
Communication Information
Collected during contact with us:
- Live chat conversations and messages
- Email content and replies
- Details of complaints and requests
- Support ticket history
How We Use Your Information
bttk1 uses the information collected about you for lawful and specific purposes. We never sell your information or transfer it to third parties for commercial purposes without your consent.
Service Operation and Improvement
Your information is used to create and manage your account, provide betting and gaming services, process transactions, and improve the quality and performance of our platform.
Security and Fraud Prevention
Your information is used to verify account identity, detect suspicious activity, prevent money laundering, and protect your account from unauthorized access.
Communication and Support
Your information is used to send important service updates, transaction confirmations, provide customer support, and with your permission send relevant promotional information.
Legal Compliance
Your information is used to comply with applicable laws and regulations, resolve disputes, fulfil Anti-Money Laundering (AML) policy obligations, and ensure responsible gaming.
Sharing Information with Third Parties
bttk1 does not sell your personal information. However, to operate our services, limited information may be shared with certain trusted third parties. In every case we enforce strict confidentiality agreements.
Payment Processors
Only the necessary financial information is shared to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. These organizations are governed by their own privacy policies.
Game Providers
The minimum necessary information is shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to manage gaming activity.
Legal Authorities
Information may be shared with relevant authorities in cases involving court orders, legal investigations, or mandatory legal requirements.
Cookies and Tracking Technologies
bttk1 uses cookies and similar technologies to enhance your browsing experience and ensure platform functionality.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to keep your login session active, maintain security, and deliver core services. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how our platform is being used and to improve service quality. They do not identify you personally and you can disable them if you wish.
Preference Cookies
These cookies are used to remember your language preferences and platform settings so you do not have to set them up again each time you log in.
You can manage cookies from your browser settings. However, disabling certain cookies may limit some platform functionality.
Data Security Measures
bttk1 applies industry-standard technical and organizational measures to protect your personal information. Our security measures are reviewed and updated on a regular basis.
SSL Encryption
All data transfers are protected by SSL/TLS encryption, which prevents third-party access.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from cyber attacks.
Access Control
Only authorized staff can access specific data, and every access is logged.
Secure Storage
Sensitive data is stored in encrypted form on secure servers and is backed up regularly.
Data Retention Period
We do not retain any personal information longer than necessary. The retention period depends on the type of information and the requirements of the service.
Account Information
Full information is retained for as long as your account is active. Even after an account is closed, core information may be retained for a specified period due to legal and audit requirements.
Transaction History
Records of all financial transactions are retained for the period required under legal and Anti-Money Laundering obligations. These records may also be needed for dispute resolution and auditing.
Communication Records
Conversations with customer support and email correspondence are retained for a set period for service quality improvement and necessary reference.
Your Rights and Choices
As a bttk1 user you have certain important rights over your personal information. We respect these rights and are committed to fulfilling your requests in a timely manner.
Right to Access: You have the right to request a copy of the information we hold about you.
Right to Rectification: If there are any errors or gaps in your information you can request that they be corrected.
Right to Erasure: In certain circumstances you can request that your personal information be deleted, though this may not apply where legal obligations exist.
Right to Object to Processing: You can object to the use of your information for marketing purposes and request that promotional communications be stopped.
Right to Data Portability: You can request the information we have collected about you in a structured, commonly used format.
Right to Restrict Processing: In certain circumstances you can request that the way your information is processed be limited.
To exercise these rights, contact our support team via live chat or at [email protected]. We will process your request as quickly as possible.
Protection of Minors
bttk1's services are strictly for individuals aged 21 or older. We do not intentionally collect any information from minors.
We verify age at registration. If we become aware that a person under 21 is using our services, we will immediately close their account and delete all collected information.
If you believe a minor is using our platform, please contact us so we can take prompt action.
Policy Changes and Updates
bttk1 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you via a notice on our platform or by email.
The date of each update is shown at the top of this page. Continuing to use our services after a change means you are considered to have consented to the updated policy. We therefore recommend that you review this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us.
Contact Us
We are always ready to ensure your privacy rights. For more information also visit our Terms and Conditions and Responsible Gaming pages.